Refund policy

At WholeMorrow, we want you to feel confident when you purchase from us. We put care into our digital products and merchandise, and if something goes wrong with your order, we will always try to resolve it fairly and promptly.

Because we sell both digital products and physical merchandise, different return rules apply depending on what you purchase.

Digital Products

Our digital products may include ebooks, PDF guides, planners, worksheets, templates and other downloadable resources.

Digital products are normally made available for download shortly after payment.

When you choose to receive immediate access to a digital product, you expressly consent to the digital content being supplied immediately and acknowledge that your statutory 14-day right to cancel will end once the supply or download of the digital content begins.

For this reason, we generally cannot offer refunds simply because you change your mind after a digital product has been supplied or downloaded.

However, we want every WholeMorrow customer to have a positive experience. Please contact us if:

  • you accidentally purchased the same digital product more than once;

  • the download link does not work;

  • the file is corrupted or cannot be opened;

  • you received the wrong product;

  • the product is materially different from the description on our website; or

  • there is another genuine problem with your purchase.

Where possible, we will first try to resolve the issue by providing a replacement file, new download link or corrected version.

Where the digital content is faulty, cannot be supplied as described, or another refund right applies under consumer law, we will provide the appropriate remedy, which may include a replacement, price reduction or refund.

Please contact us as soon as possible if you experience a problem.

Physical Products and Merchandise

For eligible physical products purchased online from WholeMorrow, we offer a 30-day return period from the date you receive your order.

To qualify for a change-of-mind return, the product should normally be:

  • unused and unworn;

  • in substantially the same condition in which it was received;

  • returned with any original packaging, labels or tags where reasonably possible; and

  • accompanied by proof of purchase or your order number.

You are welcome to inspect or try an item in the same way that you reasonably would in a shop.

Please take reasonable care of products while deciding whether to keep them. We may make an appropriate deduction from a refund where an item has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced.

How to Request a Return

Before returning an item, please contact us at:

[INSERT YOUR WHOLEMORROW CUSTOMER-SERVICE EMAIL]

Please include:

  • your name;

  • your order number;

  • the product you wish to return; and

  • a brief explanation of the issue, if applicable.

We will provide return instructions and, where necessary, the appropriate return address.

Please do not send a return to an address unless we have confirmed that address with you first.

Return Postage

If you are returning an eligible physical product because you have changed your mind, you will normally be responsible for the cost of returning it, unless we tell you otherwise.

If the product is faulty, damaged, incorrect or materially different from what you ordered, WholeMorrow will cover reasonable return costs where a return is required.

We recommend using a tracked postal service for customer-paid returns, as you remain responsible for the item until it reaches us.

Faulty, Damaged or Incorrect Items

Please contact us if your order arrives damaged, faulty or incorrect.

Where possible, please include your order number and photographs showing the problem so that we can resolve the matter quickly.

Depending on the circumstances and your legal rights, we may offer:

  • a replacement;

  • a repair where appropriate;

  • a price reduction; or

  • a full or partial refund.

Nothing in this policy limits your statutory rights where goods or digital content are faulty, not as described or otherwise fail to meet applicable consumer-law requirements.

Refunds for Physical Products

Once we receive and inspect an eligible return, we will let you know whether the return has been accepted.

Approved refunds will normally be returned to the original payment method.

For cancellations falling within your statutory cancellation rights, any required refund of standard delivery charges will also be made in accordance with applicable consumer law. Additional amounts paid for premium or express delivery above the cost of our standard delivery option may not be refundable.

Refunds will be processed without undue delay and within the time required by applicable law.

Please remember that your bank, card provider or payment service may take additional time to show the refund in your account.

Exchanges

If you need a different size, colour or product, please contact us.

Where stock is available, we may be able to arrange an exchange. If an exchange cannot be arranged, you may return an eligible item under this policy and place a new order.

Personalised or Custom-Made Products

Products made specifically to your requirements or personalised for you may not normally be returned simply because you have changed your mind.

This does not affect your rights where the product is faulty, damaged, incorrect or not as described.

Sale and Promotional Items

Products purchased during a sale or promotion receive the same statutory consumer protections as products purchased at full price.

Unless a product is otherwise excluded under this policy, eligible sale items may also be returned within our 30-day physical-product return period.

Orders Lost in Transit

If a physical order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery provider.

Where an order is confirmed as lost, we will arrange an appropriate replacement or refund.

Cancelling an Order Before Dispatch

For physical merchandise, please contact us as quickly as possible if you wish to cancel an order before it has been dispatched.

If we are able to stop the shipment, we will cancel the order and process the appropriate refund.

If the order has already been dispatched, you may still be able to return it in accordance with this policy and your statutory cancellation rights.

For digital products, cancellation may no longer be available once immediate supply has begun following your consent and acknowledgement.

Our Promise

We want WholeMorrow to be a brand customers feel comfortable buying from.

If something genuinely goes wrong, please contact us. We will look at the circumstances fairly and do our best to provide a reasonable solution.

This policy does not exclude, restrict or replace any consumer rights that cannot legally be excluded under applicable law.

Contact:
WholeMorrow
Email: [INSERT CUSTOMER-SERVICE EMAIL]